Episode 60
Chris Hodges, author of Noble Automation Now, explores how AI and intelligent automation can transform customer and employee experiences by serving as a catalyst for a human-centric workplace that empowers employees to be heroes rather than overwhelmed by complex systems
Episode 58
Randall Rothenberg, former CEO of the Interactive Advertising Bureau (IAB) sits down with Matt to explore the seismic shifts in branding, advertising, and customer experience—unpacking how digital transformation and AI are reshaping how brands connect with people
Episode 50
Bill Tierney, VP of Customer Experience and Customer Analytics at Southwest Airlines, joins Matt to explore the power of AI, analytics, and culture in delivering exceptional CX
Episode 48
Aaron Shapiro, Founder and Chairman of Product, joins Matt to discuss how you can future-proof your business by harnessing AI's potential
Episode 44
Nitzan Shaer, CEO and co-founder of Wevo, sits down with Matt to explore how the CX landscape is being transformed by AI-driven simulated audiences
Episode 43
Martin Kihn, Head of Strategy at Salesforce, joins Matt to discuss the evolution of Customer Data Platforms (CDPs) and their pivotal role in creating seamless, end-to-end customer experiences
Episode 38
Andrew Carothers, Cisco Systems' Digital CX Leader, shares how the tech giant went from focusing solely on hardware sales to building an award-winning customer experience company
Episode 21
Rob Krugman, CDO of Broadridge Financial Solutions, joins Matt for a discussion about fintech innovations impacting CX
Episode 9
Amaresh Tripathy, Managing Partner at AuxoAI, joins Matt for a discussion about how you can use AI to create a co-pilot for your CX
Episode 8
Farzad Aref, Founder of Farlinium, joins Matt to discuss building a quality management cycle for your CX
Episode 4
Rony Vexelman, VP of Marketing at Optimove, joins Matt for a discussion about using AI to optimize customer lifetime value
Episode 3
Sid Banerjee, Chief XM Strategy Officer at Qualtrics, joins Matt for a discussion about applying AI to create more robust CX insights