Culture of Experimentation & Innovation
How businesses test, iterate, and evolve CX through data and strategy
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Episode 69: Martha Brooke, Chief Customer Experience Analyst at Interaction Metrics
How organizations can elevate customer listening by combining scientific rigor with a more human-centered understanding of B2B relationships
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Episode 34: Neil Hoyne, Chief Strategist at Google
The need for a radical shift in approaching CX – moving from perfecting generalized processes to cultivating genuine customer relationships by seeing them as unique individuals with stories
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Episode 19: Rex Briggs, Chief AI Officer at Claritas
Capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation
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Episode 17: Chris Frank and Oded Netzer, authors of Decisions Over Decimals
Powerful tools you can use for hiring and improving your organization's culture
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Episode 15: Jim Cuene, CEO and Co-Founder of Fahren
How marketers can catalyze shifts in culture and change management
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Episode 14: Kirk Hanson, Founder of CXL Marketing
How you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints
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Episode 10: Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast
What it means to be agile in experience management