Culture of Experimentation & Innovation
How businesses test, iterate, and evolve CX through data and strategy
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Episode 89: Michael Morris, Professor at Columbia Business School and author of Tribal
How leaders can drive true organizational change by moving beyond lecturing on values and intentionally architecting environmental cues that activate fundamental human instincts
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Episode 69: Martha Brooke, Chief Customer Experience Analyst at Interaction Metrics
How organizations can elevate customer listening by combining scientific rigor with a more human-centered understanding of B2B relationships
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Episode 34: Neil Hoyne, Chief Strategist at Google
The need for a radical shift in approaching CX – moving from perfecting generalized processes to cultivating genuine customer relationships by seeing them as unique individuals with stories
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Episode 19: Rex Briggs, Chief AI Officer at Claritas
Capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation
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Episode 17: Chris Frank and Oded Netzer, authors of Decisions Over Decimals
Powerful tools you can use for hiring and improving your organization's culture
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Episode 15: Jim Cuene, CEO and Co-Founder of Fahren
How marketers can catalyze shifts in culture and change management
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Episode 14: Kirk Hanson, Founder of CXL Marketing
How you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints
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Episode 10: Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast
What it means to be agile in experience management